PALETTE 壓紋皮革長銀包

本店所有皮具均為手工訂製產品，故不設退換。客人可以在下單後，24小時內取消有關訂單。

為讓您能更安心地使用我們的皮革製品，商品的維修和保養都交由專業職人為您進行。 

我們提供半年的免費保養和維修服務，維修服務包括斷線﹑修補防水油﹑更換損壞五金，但不接受任何因人為損害或不當使用的維修。(例如但不僅限於，任何食物液體或酒精影響皮革染色，筆跡或水跡等)

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Due to the personalized nature of our products, some products are not eligible for returns. These include our suspenders, belts and any other personalized items.  

To ensure your peace of mind when using our leather products, all product maintenance and repairs are carried out by professional craftsmen.

We offer six months of free maintenance and repair services, which include stitching repairs, reapplying waterproofing agents, and replacing damaged hardware. However, we do not accept any repairs due to intentional damage or improper use (such as, but not limited to, any stains from food, liquids, or alcohol affecting leather dye, ink or watermarks, etc.)

我們致力於為我們尊貴的顧客提供無縫且可靠的運送體驗。以下是我們的運送流程的重要信息：

1. 運送目的地：我們提供順豐﹑DHL和本地掛號的寄送，確保我們的產品達到全球的顧客。

2. 運送方式：您可以在結帳時選擇各種運送方式，包括標準、加急和快遞選項。根據您的選擇和位置，運費和預計交付時間可能會有所不同。

3. 處理理時間：一旦您的訂單確認，請允許14工作日處理時間，以便我們的團隊為您的商品準備運送。當您的訂單發貨時，您將收到確認郵件。

4. 運費：運費是根據所選的運送方式、您訂單的總重量以及您的送貨地址計算的。您可以在結帳前查看運費。

5. 訂單追蹤：為了您的方便，我們提供訂單追蹤信息。一旦您的訂單發貨，您將收到一封電子郵件，其中包含追蹤號碼。您可以使用此號碼跟蹤您貨物的狀態和位置。

6. 交付時間：預計交付時間取決於您選擇的運送方式和您的位置。請注意，不可預見的情況、海關清關以及當地假期可能會影響交付時間。

7. 海關和關稅：國際顧客可能需要支付由目的地國家的海關機構徵收的海關費用或進口關稅。這些費用是收件人的責任。

如果您對運送有任何疑問或需要進一步協助，請隨時聯繫我們。

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Shipping Information

We aim to provide a seamless and reliable shipping experience for our valued customers. Here's some important information about our shipping process:

1. Shipping Destinations: We offer shipping via SF, DHL and local post, ensuring that our products reach customers worldwide.

2. Shipping Methods: You can choose from various shipping methods during checkout, including standard, expedited, and express options. The shipping cost and estimated delivery times may vary based on your selection and location.

3. Processing Time: Once your order is confirmed, please allow 14 Processing Time in Business Days for our team to prepare your items for shipment. You will receive a confirmation email when your order is shipped.

4. Shipping Cost: Shipping costs are calculated based on the selected shipping method, the total weight of your order, and your delivery address. You can review the shipping cost at the checkout before finalizing your purchase.

5. Order Tracking: For your convenience, we provide order tracking information. You will receive a tracking number by email once your order is dispatched. You can use this number to track the status and location of your shipment.

6. Delivery Time: The estimated delivery time depends on the shipping method you choose and your location. Please note that unforeseen circumstances, customs clearance, and local holidays may affect delivery times.

7. Customs and Duties: International customers may be subject to customs fees or import duties, which are levied by the destination country's customs authority. These charges are the responsibility of the recipient.

If you have any questions or require further assistance regarding shipping, please do not hesitate to Contact Us. Your satisfaction is our priority, and we are here to assist you every step of the way.